Shipping Policy

Thank you for shopping with MORO. We are committed to delivering your orders in a timely and reliable manner.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

• In case of high order volumes or unforeseen circumstances, processing times may be slightly delayed.

Shipping Time

• Standard delivery usually takes 3–10 business days depending on the delivery location.

• Delivery times may vary due to factors beyond our control, including weather conditions, courier delays, or regional restrictions.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before completing your purchase.

• Promotional offers such as free shipping may be available from time to time.

Order Tracking

• Once your order is shipped, you will receive a confirmation email or message containing tracking information, if available.

Delivery Issues

• Please ensure that the shipping address and contact details provided are accurate.

• We are not responsible for delays or failed deliveries resulting from incorrect shipping information provided by the customer.

Damaged or Lost Packages

• If your package arrives damaged or if you believe it has been lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

• We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through our Contact Us page or email us directly.

Thank you for choosing MORO.